Quality Policy

South Cotabato Integrated Port Services, Incorporated (SCIPSI) is committed to provide a safe and
efficient cargo handling and other port-related services at the Port of General Santos City to the best
competitive advantage of our customers. This commitment is shared by all members of the company who
are dedicated to satisfy and exceed the requirements of our customers.

To deliver this commitment, SCIPSI will;

  • Understand the evolving requirements and expectations of our interested parties, listen to their
    inputs, understand what they want and invite their participation in process improvement so that we
    become their business partner of choice;
  • Define, measure, control and continually improve business processes and systems with the aim of
    providing a professional, reliable and defect-free service;
  • Establish quality objectives which are aligned with interested parties’ requirements and periodically
    reviewed for suitability and effectiveness;
  • Strive to obtain customer feedback and respond to complaints with effective containment and
    corrective action;
  • Comply with contractual obligations and applicable regulatory requirements associated with the
    services we provide to customers;
  • Establish and maintain a Quality Management System compliant to ISO 9001:2015 standard;
  • Manage company resources such as manpower, equipment, facilities and business systems with the
    aim of attaining customer satisfaction in cargo handling and other port-related services and;
  • Value the skills, strengths and perspectives of each employee and fostering a participatory work
    environment to advance our business objectives

As a committed organization, fulfilling the needs and expectations of our interested parties continues to
be our principal goal.